Telehealth Services

Teladoc^® and UAMS HealthNow telehealth let you skip long waits and visit a doctor from the comfort and convenience of your own home or while you’re on the go.

Telehealth providers are U.S.-based, board-certified doctors who you can connect with in minutes via video chat, using your smartphone, tablet, or computer.

What You’ll Pay

Your copay depends on the University medical plan you’re enrolled in. Copays for the Premier and Classic Plans are the same as an office visit with a primary care physician:

• Classic Plan: $35 copay
• Premier Plan: $25 copay

For the Health Savings Plan:

• Teledoc: You’ll pay $45 per visit until you meet your annual deductible. After you meet your annual deductible, you’ll pay 10% coinsurance—just $4.50 per visit. For behavioral health visits, before you meet your annual deductible, you’ll pay an initial $200 copay for your first visit; each additional behavioral health visit will cost $85 to meet with a PhD and $95 to meet with an MD. After you meet your annual deductible, you’ll pay 10% coinsurance—just $8.50—to meet with a PhD and $9.50 to meet with an MD.
• UAMS HealthNow: You’ll pay the full cost of the visit until you meet your annual deductible. After you meet your annual deductible, you’ll pay 10% coinsurance.

Note: You do not need to be enrolled in a University medical plan to use UAMS HealthNow providers.

Here’s How It Works

Telehealth uses the same technology as video chat services like FaceTime and Skype. Your virtual office visits are completely confidential. Consultations generally last 10 minutes and include:

1. Evaluation of your issue
2. Discussion of your diagnosis
3. Summary of your consultation and follow-up recommendations
4. Submission of any necessary prescriptions, subject to certain restrictions

When to Use Telehealth

Use telehealth when you have a minor medical issue that otherwise might require a visit to your primary care provider, an urgent care center, or an emergency room for a non-emergency issue.

Only use telehealth for non-emergency medical situations. If your medical concern is an emergency, always call 911. If you need care for an ongoing chronic condition or an annual or routine physical, schedule an in-person appointment with your provider.

Register for Teladoc Today!

To sign up, visit teladoc.com or download the Teladoc mobile app, free, from the App Store or Google Play. The app works with any smartphone, tablet, or computer with a front-facing camera. You can also call Teladoc at 800-TELADOC.

If you’re using Teladoc for the first time, register by completing these steps:

1. Click Log in/Register.
2. Under “New To Teladoc?” click GET STARTED.
3. Complete the required fields (name, date of birth, country, ZIP code, email, preferred language, gender) and click CONTINUE.
4. Select your health or insurance provider and enter your member ID.
5. Enter your personal information, including creating a username and password
6. Click Log In (use your new username and password)
7. Once you register, select Request a Consult from the homepage to get started.

You can review your medical information on the Medical History page or add doctors and pharmacies on the Doctors & Pharmacies page.

To add dependent information, select My Family and then My Dependents. Note: Dependents over age 18 must create and use their own Teladoc account.