Assistance Programs

Whether you’re dealing with stress, mental health concerns, a child with a learning disability, a parent who needs in home care or a difficult colleague, the University offers resources to help.

The assistance programs provide resources for life’s issues—no matter how big or small. You and your immediate family members can use the assistance programs for confidential, no-cost individual and family counseling.

There are two options: the University of Arkansas for Medical Sciences (UAMS) Employee Assistance Program (EAP) and the UnitedHealthcare (UHC) Member Assistance Program (MAP). Learn more about what each offers below.

Whether you’re dealing with stress, mental health concerns, a child with a learning disability, a parent who needs in home care or a difficult colleague, the University offers resources to help.

The UnitedHealthcare (UHC) Member Assistance Program (MAP) provides resources for life’s issues—no matter how big or small. You and your immediate family members can use the MAP for confidential, no-cost individual and family counseling.

UAMS EAP

The University of Arkansas for Medical Sciences (UAMS) EAP offers a library of online resources and counseling with on-site professional staff. Visit with a counselor over the phone, through video chat, or in person.

For confidential sessions during work hours, you will need to use accrued sick leave or annual leave benefits. If you prefer not to use your leave time, you must notify your supervisor of your EAP appointment. To schedule an appointment, call 800.542.6021 or 479.973.9072, or visit the EAP website.

Referrals

When an assessment by the EAP identifies a need for services beyond those provided by UAMS EAP professionals, you may be referred to a specialist in the community or directed to your health benefits. If you choose to receive services from a community resource, you will be responsible for the costs of using that resource. Some discounts may apply. EAP counselors will work with you to provide a full range of referral options within your financial means. Counselors will help you locate appropriate specialists within the University’s benefits provider network (in-network providers) whenever possible.

UHC MAP

The MAP through UHC is available to all benefits-eligible employees and offers:

• Unlimited 24/7 phone access to master’s degree-level specialists; the national network includes 144,000+ clinicians.
• Up to three sessions of counseling per issue. 
• A legal consultation of 30 minutes per issue. You can choose to meet with an attorney by telephone or in person to discuss legal concerns. If you need to retain an attorney for ongoing services, you’ll pay a 25% discounted rate.
• A 30- to 60-minute financial consultation per issue. One of many credentialed financial professionals can help you with estate taxes and other financial matters.
• Access to liveandworkwell.com. From your desktop, mobile device, or smartphone you can easily and securely find a provider, discover community and work-life resources near you, and quickly and confidentially connect to expert guidance. You can also access news, events, and thousands of articles by experts, and professional advice.

Explore Your MAP Benefits

Call 877.660.3806 (TTY: 711) for personal and confidential assistance. Translators are available for non-English speakers.

Visit liveandworkwell.com. You can access the site by entering anonymously.

How the Assistance Programs Compare

The UAMS EAP and UHC MAP both offer free, confidential counseling as well as other resources, including webinars, guides, and helpful links. Use this table to learn how the programs differ, and decide which is the right fit for you right now.