Assistance Programs

Whether you’re dealing with stress, mental health concerns, a child with a learning disability, a parent who needs in home care or a difficult colleague, the university offers resources to help.

The UnitedHealthcare (UHC) Member Assistance Program (MAP) provides resources for life’s issues — no matter how big or small. You and your immediate family members can use the MAP for confidential, no-cost individual and family counseling.

Confidentiality

Confidentiality is a high priority. The assistance program retains all confidential records and notes; those records and notes do not become a part of your personnel file or other university records. Professional standards and state and federal laws protect your and your eligible dependents’ privacy.*

The assistance program will not disclose any information to another university employee about your use of assistance program services, unless you have explicitly authorization a release. Only in certain work-related circumstances, when referred by your supervisor, will the assistance program confirm that you kept an appointment and the length of that appointment.

*There are exceptions when mandatory state or federal reporting is required, such as matters involving potential threats and matters of safety.

The assistance program is available 24/7/365—holidays included. Call any time.

UHC MAP

The MAP through UHC is available to all benefits-eligible employees and offers:

  • Unlimited 24/7 phone access to master’s degree-level specialists; the national network includes 144,000+ clinicians.
  • Up to three sessions of counseling per issue.
  • A legal consultation of 30 minutes per issue. You can choose to meet with an attorney by telephone or in person to discuss legal concerns. If you need to retain an attorney for ongoing services, you’ll pay a 25% discounted rate.
  • A 30- to 60-minute financial consultation per issue. One of many credentialed financial professionals can help you with estate taxes and other financial matters.

Explore Your MAP Benefits

Call 877-660-3806 (TTY: 711) for personal and confidential assistance. Translators are available for non-English speakers.