Telehealth Services

Telehealth providers are U.S.-based, board-certified doctors who you can connect with in minutes via video chat, using your smartphone, tablet or computer. UAMS HealthNow telehealth lets you skip long waits and visit a doctor from the comfort and convenience of your own home or while you’re on the go.

What You’ll Pay

Your copay depends on the university medical plan you’re enrolled in. Copays for the Premier and Classic Plans are the same as an office visit with a primary care physician:

• Classic Plan: $35 copay
• Premier Plan: $25 copay
• Health Savings Plan: You’ll pay the full cost of the visit until you meet your annual deductible. After you meet your annual deductible, you’ll pay 10% coinsurance.

Note: You do not need to be enrolled in a university medical plan to use UAMS HealthNow providers. UAMS HealthNow can use billable insurance or conduct a self-pay visit for patients.  

Here’s How It Works

Telehealth uses the same technology as video chat services like FaceTime and Skype. Your virtual office visits are completely confidential. Consultations generally last 10 minutes and include:

1. Evaluation of your issue
2. Discussion of your diagnosis
3. Summary of your consultation and follow-up recommendations
4. Submission of any necessary prescriptions, subject to certain restrictions

HealthNow is available from 8 a.m. to 8 p.m. seven days a week.

When to Use Telehealth

Use telehealth when you have a minor medical issue that otherwise might require a visit to your primary care provider, an urgent care center or an emergency room for a non-emergency issue.

Only use telehealth for non-emergency medical situations. If your medical concern is an emergency, always call 911. If you need care for an ongoing chronic condition or an annual or routine physical, schedule an in-person appointment with your provider.

Meet with a UAMS HealthNow Provider

Visit uamshealth.com/healthnow to make a virtual urgent care appointment and you can be seen by a medical provider within minutes.

Here are the steps:

1. Use Chrome, Firefox or Safari (Note: Internet Explorer will not connect.)
2. Visit uamshealth.com/healthnow
3. Click Virtual Urgent Care
4. Click Start Your Virtual Visit
5. Click Get Started button
6. Complete the registration
7. You will be placed in a virtual waiting room at the end of registration and you will be seen by a UAMS provider within 15 minutes.

Please do not leave the virtual waiting room. If you have been waiting longer than 15 minutes or have any issues with your connection, please call 501-686-8666 to speak with a representative from the Video Support Center.