If your in-network medical or dental provider offer telehealth services or consultations, the Plan will pay benefits for covered services. Refer to the medical page or the dental page for more information on how office visits are covered.
Telehealth providers are U.S.-based, board-certified doctors who you can connect with in minutes via video chat, using your smartphone, tablet, or computer. Teladoc® and UAMS HealthNow telehealth let you skip long waits and visit a doctor from the comfort and convenience of your own home or while you’re on the go.
What You’ll Pay
Your copay depends on the University medical plan you’re enrolled in. Copays for the Premier and Classic Plans are the same as an office visit with a primary care physician:
Classic Plan: $35 copay
Premier Plan: $25 copay
For the Health Savings Plan:
Teledoc: You’ll pay $45 per visit until you meet your annual deductible. After you meet your annual deductible, you’ll pay 10% coinsurance—just $4.50 per visit. For behavioral health visits, before you meet your annual deductible, you’ll pay an initial $200 copay for your first visit; each additional behavioral health visit will cost $85 to meet with a PhD and $95 to meet with an MD. After you meet your annual deductible, you’ll pay 10% coinsurance—just $8.50—to meet with a PhD and $9.50 to meet with an MD.
UAMS HealthNow: You’ll pay the full cost of the visit until you meet your annual deductible. After you meet your annual deductible, you’ll pay 10% coinsurance.
Note: You do not need to be enrolled in a University medical plan to use UAMS HealthNow providers. UAMS HealthNow can use billable insurance or conduct a self-pay visit for patients.
Here’s How It Works
Telehealth uses the same technology as video chat services like FaceTime and Skype. Your virtual office visits are completely confidential. Consultations generally last 10 minutes and include:
Evaluation of your issue
Discussion of your diagnosis
Summary of your consultation and follow-up recommendations
Submission of any necessary prescriptions, subject to certain restrictions
When to Use Telehealth
Use telehealth when you have a minor medical issue that otherwise might require a visit to your primary care provider, an urgent care center, or an emergency room for a non-emergency issue.
Teladoc is also available for behavioral health consultations!
You must make an appointment through the website, app, or by calling Teladoc to schedule a meeting with a behavioral health specialist.
Only use telehealth for non-emergency medical situations. If your medical concern is an emergency, always call 911. If you need care for an ongoing chronic condition or an annual or routine physical, schedule an in-person appointment with your provider.
Register for Teladoc Today!
To sign up, visit teladoc.com or download the Teladoc mobile app, free, from the App Store or Google Play. The app works with any smartphone, tablet, or computer with a front-facing camera. You can also call Teladoc at 800-TELADOC.
If you’re using Teladoc for the first time, register by completing these steps:
Click Log in/Register.
Under “New To Teladoc?” click GET STARTED.
Complete the required fields (name, date of birth, country, ZIP code, email, preferred language, gender) and click CONTINUE.
Select your health or insurance provider and enter your member ID.
Enter your personal information, including creating a username and password
Click Log In (use your new username and password)
Once you register, select Request a Consult from the homepage to get started.
You can review your medical information on the Medical History page or add doctors and pharmacies on the Doctors & Pharmacies page.
To add dependent information, select My Family and then My Dependents. Note: Dependents over age 18 must create and use their own Teladoc account.
Meet with a UAMS HealthNow Provider
Visit uamshealth.com/healthnow to make a virtual urgent care appointment and you can be seen by a medical provider within minutes.
Here are the steps:
Use Chrome, Firefox or Safari (Note: Internet Explorer will not connect.)
You will be placed in a virtual waiting room at the end of registration and you will be seen by a UAMS provider within 15 minutes.
Please do not leave the virtual waiting room. If you have been waiting longer than 15 minutes or have any issues with your connection, please call 501.686.8666 to speak with a representative from the 24-hour Video Support Center.