The Employee Assistance Program (EAP) supports benefits-eligible employees and immediate family members through difficult times. It offers confidential, no-cost individual, family and work-related counseling. Assistance areas include marital relationships, family relationships, finances, health issues, substance abuse disorder (e.g., alcohol and/or drug abuse), legal concerns, emotional- and stress-related concerns, and more.
Professional standards, and state and federal law, protect your and your eligible dependents’ privacy, except in cases when mandatory state or federal reporting is required. The EAP maintains all confidential records and notes—those records and notes do not become a part of a personnel file or other University records.
The EAP only releases information you explicitly authorize and will not disclose any information about a visit to another University employee. However, if required by a supervisor, the EAP will confirm that you kept an appointment and the length of the appointment.
With supervisor approval, you can make appointments during work hours without using sick leave or annual leave. Appointments can also be scheduled outside of work hours. Or, you can use accrued sick leave or annual leave, to keep visits confidential. To schedule an appointment, call 800.542.6021 or 479.973.9072, or visit the EAP.
An assessment by the EAP may indicate a need for services beyond those that the EAP provides. If so, you can be referred to a specialist in the community. If you choose to receive services from a community resource, you will be responsible for the costs of using that resource. EAP counselors will work closely with you to provide a full range of referral options to meet personal needs within your financial means. Counselors will use University benefits whenever possible.
The Employee Assistance Program is available 24 hours a day, seven days a week. Call 800.452.6021 any time, even at night, on weekends and during holidays.
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