More than 20% of employees lose 5+ hours on the clock each week to stress and worry.* An Employee Assistance Program (EAP) supports benefits-eligible employees and immediate family members through difficult times. It offers confidential, no-cost individual, family and work-related counseling. Assistance areas include marital relationships, family relationships, finances, health issues, substance abuse disorder (e.g., alcohol and/or drug abuse), legal concerns, emotional- and stress-related concerns, and more.
Professional standards, and state and federal law, protect your and your eligible dependents’ privacy, except in cases when mandatory state or federal reporting is required. The EAP maintains all confidential records and notes—those records and notes do not become a part of a personnel file or other University records.
The EAP only releases information you explicitly authorize and will not disclose any information about a visit to another University employee. However, if required by a supervisor, the EAP will confirm that you kept an appointment and the length of the appointment.
The Employee Assistance Program is available 24 hours a day, seven days a week. Call any time, even at night, on weekends and during holidays.
With supervisor approval, you can make appointments during work hours without using sick leave or annual leave. Appointments can also be scheduled outside of work hours. Or, you can use accrued sick leave or annual leave, to keep visits confidential. To schedule an appointment, call 800.542.6021 or 479.973.9072, or visit the EAP.
An assessment by the EAP may indicate a need for services beyond those that the EAP provides. If so, you can be referred to a specialist in the community. If you choose to receive services from a community resource, you will be responsible for the costs of using that resource. EAP counselors will work closely with you to provide a full range of referral options to meet personal needs within your financial means. Counselors will use University benefits whenever possible.
The EAP through UMR is available to all benefits-eligible employees and offers:
Unlimited 24/7 phone access to master’s-degree-level specialists.
Up to 3 referrals for face-to-face counseling sessions. The national network includes 144,000+ clinicians.
One legal consultation of 30 minutes. You can choose to meet with an attorney by telephone or in person to discuss legal concerns. You can also retain an attorney for ongoing services at a 25% discounted rate.
A 30- to 60-minute financial consultation. One of many credentialed financial professionals can help discuss estate taxes and other financial matters with you.
Access to liveandworkwell.com. From your desktop, mobile device, or smartphone you can easily and securely find a provider, discover community and work-life resources near you, and quickly and confidentially connect to expert guidance. You can also access news, events, and thousands of expert articles and advice.
Maintaining your privacy and confidentiality is of the greatest importance. All records, referrals, and evaluations are kept private and confidential in accordance with federal and state laws.
Access Your EAP Benefit Today
Call 877.660.3806 (TTY: 711) for personal and confidential assistance. Translators are available for non-English speakers. Visit liveandworkwell.com. There are 2 ways to access the site:
Sign in using your HealthSafe ID® (found on the back of your medical ID card) to securely access your personal benefit information.
*Otto, N., “Employee stress costing employers billions in lost productivity,” EBN, March 25, 2019.